Don’t let media training turn you into a corporate zombie.

In the book “The Most Human Human: What AI teaches us about being alive” by Brian Christian, the author describes how – in the headlong rush toward maximum efficiency – corporations and […]

Empathy: the heart of crisis communications

Crisis communications – no matter how polished or practiced – would almost certainly never work without that most essential human ingredient: the ability to emphatize with […]

To thine own self be true

I am shy. Seriously, I am. When I tell people this, I get a lot of snorts and disbelieving looks, especially from those who know me […]